Royal Panda Casino Overview
The world wide web is packed with online casino reviews, and not all of them are very trustworthy. This one, however, is 100% genuine as I played at Royal Panda Casino, and it was quite a pleasant and smooth ride. Indeed, this premium virtual casino added a new dimension to the exciting world of online gambling. Royal Panda is currently not accepting players from the UK, so this review should now be read as a historical UK-facing review. Wondering why it once justified the qualification ‘royal’? These were some of the major reasons:
- Entertaining promos loaded with stunning giveaways
- Impressive gaming repertoire, which is updated on a weekly basis
- The ability to enjoy Royal Panda’s games on the go, while it was available
- Excellent support team
- Lots of rewarding bonuses
- Live online casino games with real dealers
- One account for both casino and sports betting
So, it was not much of a surprise that Royal Panda built such a large customer base!
What made Royal Panda UK Casino a great online casino for UK players?
Royal Panda was, well, a panda-themed casino that had been plugging its wares in the UK market since 2014.
It was launched by a team of industry veterans who looked around the industry and said, “We could do better than that!”
We thought they had done a pretty good job, and we thought there were five reasons why Royal Panda UK casino was a great online casino for UK players while it was available here!
1 – Royal Panda Casino Customer Support
One of the biggest claims Royal Panda made when they launched was that they wouldn’t offer the “customer care that doesn’t care” that they said they saw in the industry.
Their system opened with live FAQs that you could really interrogate. Then you moved on to live chat options. Or sent your number and waited for a callback. There was also an email address.
That was a good set of options and we saw reports that they worked very well. There was also a lot of good advice on the site that was easy to access.
2 – Royal Panda Casino Was Legal and Licensed
Players in the UK need to play only at UK Gambling Commission licensed sites.
This was the first check to do at any site you were considering playing at. Royal Panda UK casino waltzed through that test at the time of review. The site was licensed by the UK Gambling Commission during the period covered here, but Royal Panda is currently not accepting players from the UK.
The company was based in Malta, and was also licensed there, with the licence number: MGA/CRP/237/2013. Its UK licence, which was nice and clean at the time of review, was 000-039221-R-319351-012.
3 – Royal Panda Casino Had the Games You Love
To leave the serious stuff aside for a moment, a site that doesn’t entertain is no good at all, and the meat of the entertainment is great games.
Royal Panda UK casino had hundreds of games in all the categories that slots and casino players love so much.
There were popular slots like Book of Dead, Starburst, Rainbow Riches, Wild Rails. They also had classic slots, and a lot of big progressive jackpot games like Grand Spinn Superpot, Mega Moolah, and Mega Fortune.
Once players had checked out the slots, they could sit down at a table and check out the roulette, blackjack and more, and if they enjoyed those then there was the option of live casino play.
Oh, and sports betting too!
4 – The Welcome Bonus at Royal Panda Casino
Welcome to the zoo! Royal Panda helped players feel at home by chucking a load of money at them.
Their first gift was a 100% boost to a first deposit that could be worth up to £100. They also threw in a set of free spins on Starburst, the UK’s best-loved slot game.
That was the way to get a Royal Panda journey off to a great start.
5 – Royal Panda Promotions Kept Coming
Royal Panda also promised that they would offer imaginative promos and, at the time, they seemed to have kept their promise.
There was a 21-themed blackjack promo – with a £210 prize – on the 21st of every month, plus a couple of extra deposit bonuses that kept on giving, to keep players coming back for more.
Royal Panda online casino didn’t just welcome players aboard, it made them comfortable and suggested they stay!
Royal Panda Casino Bonuses
It’s not a bad idea to name your site after the Panda. Everyone loves pandas. Apart from people who know them! But we’ll leave the fact that Pandas can be bad-tempered and lazy and focus on the fact that they look lovely – whether they’re royal or not.
So Royal Panda online casino, which was launched in 2014, had a nice name.
They also launched making a fair number of promises, including more transparency about promotions, and more imaginative promotions.
Were they delivering?
Let’s take a look.
Royal Panda Sign Up Offer
The big selling point for any casino site is its welcome bonus. These details changed quite regularly, and the old Royal Panda bonus information below is now historical UK-facing context only.
When this review was written, Royal Panda Casino offered to double your money on your first deposit, up to a maximum of £100, and also gave players 10 free spins on the biggest game in the UK, Starburst, a fantastic sci-fi themed classic slot that remained hugely current years after its release.
Royal Panda No Deposit Bonus
No deposit bonuses are the rara avis of the online casino world. If you see one, most sites tell you to grab it. We don’t. We tell you to probably grab it – after you’ve checked out all the restrictions. Some no deposit bonuses sometimes come with so many limits on how you can use the money that claiming one is more trouble than it’s worth.
The question didn’t arise here as Royal Panda had no no-deposit bonus.
Royal Panda Promotions
A site that lures you in with a shiny welcome offer and then forgets about you is as useless as a crown for a panda.
But we wanted a crown for our panda, and Royal Panda online casino came up with more than just a welcome mat for their customers.
At the time of review, the site offered a Bamboo Bonus for single redeposits made on Fridays that could be worth as much as £150.
There was also a free sports betting deposit if players signed up at the site through that route. This gave them a free £20 sports bet.
There was also a blackjack-themed promotion called Lucky 21 that kicked in on the 21st of each month. This put blackjack players who won with a blackjack into a draw for a prize of £210. There were three prizes up for grabs.
Royal Panda Promotions Changes
Royal Panda promised great customer service and imaginative promotions when they launched. At the time of review, they seemed to be keeping to their side of the bargain, so it was fair to assume that more casino promotions would be along shortly. Most casinos offer occasional seasonal promotions too, based around things like major holidays, Christmas, summer and so on.
But Royal Panda online casino was about more than its promotions, and it had the hundreds of games, the huge variety of game style and genre, the quality design, great service and more that made it worthwhile sticking around beyond the welcome bonus to explore this nice looking site in detail.
Range of Royal Panda Games
Royal Panda had been around in the UK since 2014, and around in the business for longer than that.
They were launched with the intention of improving on what they saw were poor standards in the casino industry: they didn’t like the customer service, they didn’t like the promotions, and they didn’t like the sites.
That’s a lot of things they didn’t like.
It went beyond that though. They wanted to do better!
Royal Panda Safe Games
The site looked safe to play at during the period covered by this review because it was licensed by both the UK Gambling Commission, which was a must-have for any site serving UK customers, and its home country of Malta. Royal Panda is not currently accepting players from the UK, so this is no longer current UK-player advice.
Safe then, at the time. And we gave them credit for a good quality website. It was easy to use and looked very nice. The transparency they promised also seemed to be successful in evidence, and their bonus offer (100% up to £100 was the basic deal at the time) was easy to understand.
But, you’re asking: What about the games?
Well, let’s have a look!
Royal Panda had around 700 slots from nearly 50 providers according to a leading industry audit site. That was a good number.
They were joined by table games, live casino games, and sports betting, so if players fancied a change from the reels there were plenty of other places to hang out and gamble at Royal Panda.
They promised “innovative slots”, “life-changing progressive jackpots”, “the best table games”, and “state-of-the-art live casino games”.
Let’s start to look around.
Royal Panda Slots Listings
“Hand-picked” was the promise on the titles listed at Royal Panda UK online casino.
They were listed in a number of ways on their website.
Firstly there was the broad category of “video slots”. Click there and players got a nice, clean page design filled with game tiles.
At the top of the charts at the time were: Rich Wilde of Book of Dead, Firefly Frenzy, Wild Falls, Bonanza, Starburst, and Monkey Warrior.
The Royal Panda slots titles can then be arranged by popularity, which puts a roulette game at the top before those slots, which are followed by Mercy of the Gods, Sherlock’s Casebook, Rainbow Riches Megaways, and a load more.
Royal Panda New Slots
If players fancied looking at some new titles, they could just click on the “New Games” tab and the titles would be rearranged again.
We looked at the site at the end of July 2019, so these titles will change with time. When we looked, Firefly Frenzy, Sherlock’s Casebook, Rainbow Riches Megaways, Grand Spinn Superpot, and Wild Rails were at the top.
Royal Panda Classic Slots
If players were feeling nostalgic, they could check out the “Classic Slots” list.
What’s a “classic” slot? Usually, they’re simpler games, often they’re cheaper to play, almost always they reference classic slot designs and symbols. It’s unusual to see a “classic slot” that isn’t on a five-by-three grid.
The big titles at the time (July 2019) were: Grand Spinn Superpot, Fire Joker, Mystery Joker 6000, Triple Jokers, and Grand Spinn.
Royal Panda Jackpots
We play for fun, but we also play to win, and to find the games that offered life-changing prizes here players just needed to click on the jackpots tab.
There were fewer titles here: 22 when we visited. Not only did they list the games, where possible Royal Panda would tell players how much the jackpot was.
Progressive jackpot slots, which is the way that most of these games operate, work by pooling a tiny amount of each stake into a prize fund. By working across multiple sites, online slot games with big progressive jackpots can become massive, multiplayer games and build up prize pots in the millions that replenish very quickly.
Players would see some real old favourites here.
The granddaddy of them all is Mega Moolah, which has twice set the world record for pay-outs, and had a jackpot of nearly $5million when we last looked.
There was also Mega Fortune, with a prize fund in the millions, a couple of games with prizes worth more than $100,000, and many games that could make players thousands of pounds richer if they hit the big jackpot.
Royal Panda Table Games
The modern casino site cannot live by slots alone. Royal Panda knew that and had stacked up a load of table games for its members.
The most popular casino games online are roulette and blackjack, and that’s reflected in the Royal Panda casino games listings, with those games, in their exclusive Royal Panda live versions, at the top of the charts. There were 66 titles listed as casino games when we visited, and you can arrange those games in a number of ways.
Royal Panda Roulette
Roulette is an enduring classic, and available in a load of different versions. We recommend you check out a good guide to the game before you start to play for money.
The chief variants are geographic, with American, European, and French versions commonly available, and American roulette not offering the best value to players.
Royal Panda lists 20 roulette games. These include live games, with live dealers chucking the balls into the wheels. There are also high-speed games; immersive live games; automatic games; and rule variants.
You should always check that you know the rules and bet pay-outs before you play roulette. Live dealers should be able to give you some advice too.
Royal Panda Blackjack
The compelling one-one-one game of Blackjack is the perfect online game, and it’s by far and away the most popular online card game.
Players could enjoy 17 Royal Panda Blackjack variants. Again, these differed by style – live games, fast games, party games – and by rule – single-deck games, free betting games, classic games – so players needed to make sure they understood exactly what they were playing.
Even More Games at Royal Panda
It didn’t end there. Royal Panda also offered video poker games, which are the slot machine version of poker. The live casino tab and the casino games tab included more table games, including baccarat, hold ‘em, dice games, football betting and more.
Away from the casino, players could even bet on favourite sporting fixtures with Royal Panda, the friendly big bear that had online casino needs in one, safe, secure and trusted place.
Royal Panda Live Casino
If you can’t choose between online gaming and land-based casino gambling, then live casino games are right up your alley! Enjoy a vivid atmosphere as in Las Vegas-style casinos mixed with the excitement of online gambling. Here’s a brief overview of the most popular live games:
- Dream Catcher
- Double Ball Roulette
- Live Roulette
- Live Speed Roulette
- Live Speed Baccarat
- London Roulette
- Live Blackjack
- Immersive Roulette
- Live Baccarat
- Squeeze Live Baccarat
- Live Caribbean Stud Poker
- Live Ultimate Texas Hold’em
- Blackjack Party
- Slingshot Auto Roulette
- Live Casino Hold’em
- Live Three Card Poker
There was more where that came from as this international online casino provided 3 dedicated tables:
- Royal Panda Live Roulette
- Royal Panda Live Blackjack
- Royal Panda Live Blackjack VIP
All Royal Panda live casino games were presented in TV-quality streaming, and most of them allowed players to view the action from different angles. Additionally, the professional and sociable live dealers were always up for a chat, and players could use the chat feature to strike up a conversation with other players as well.
Dream Catcher was one of my favourite live Royal Panda online casino games because of the vibrant ambience in combination with the mighty wheel of fortune. This title set itself apart from the rest due to the easy gameplay and entertaining live dealer.
Win Rates
In terms of return to player (RTP), Royal Panda online casino appeared to be a good option. My first day at the office was quite a success as I left the casino with a cool £75 in my pockets after I deposited only £25. Of course, Lady Luck was on my side that day, and I enjoyed several considerable payouts on some of my favourite slots.
I also raked in several serious wins in the live casino, but I lost most of those payouts as I became a bit reckless (classic gambler mistake). Royal Panda claims that their average RTP ranges between 97 and 98%. It goes without saying that the RTP differs per game category.
However, Royal Panda’s RTP appeared higher than the industry’s average. I played several hours with a deposit of £25 and I even took home a decent win at the end of the day, which was obviously also a matter of luck.
Customer services
I tried Royal Panda’s support team on several occasions, and my experiences were fairly positive. During the sign-up process, I mistakenly selected US dollars as my preferred currency, after which I used the chat feature. The friendly and professional customer service rep fixed it immediately.
After winning some cash on the Starburst slot, I decided to withdraw £50 using Fast Bank Transfer. However, I assumed that the money would instantly appear in my bank account, but the call centre agent in question told me that it could take up to 5 days, which is also stated on the withdrawal page (sorry, my bet).
I also used the email service to ask a question about one of the promotions. To my surprise, they responded me within a few hours. And I must say that the tone of the e-mail conversation was both friendly and knowledgeable, which is sadly not the case with every response you get from online casinos. It’s worth noting that the unavoidable frequently asked questions (FAQ) section offers a wealth of information regarding the most common issues at online gaming sites. For example, I discovered on the FAQ page that it’s not necessary to sign up for the loyalty program as playing for real cash is the only requirement.
Ease of access
The ability to enjoy Royal Panda’s gaming repertoire on a mobile device was definitely a tremendous plus. Their state-of-the-art mobile casino was available on all leading smartphones and tablets, and players could start playing immediately, without the need to download any software. In other words: there was no app, and players could access the mobile section via an internet browser. I played several hours in Royal Panda’s mobile casino, which offered a smooth and user-friendly interface. There were a number of key points that I wanted to mention:
- Not all desktop games are available in the mobile casino, which offers over 220 titles, including live online casino games.
- The mobile casino doesn’t include information on the VIP program (Loyal Panda).
- I used an Android smartphone, and several games loaded a bit slowly. Please keep in mind that many aspects affect load times, such as internet speed, game provider, browser, etc.
- At the time of writing, Royal Panda’s mobile casino featured 6 progressive jackpots, versus 20 in the desktop casino.
- The clear and accessible design results in an easy to use the mobile site, which leaves little to be desired in terms of usability.
Extra features
Besides the hot and cold slots function, Royal Panda provided players with other benefits, namely:
- Their news section informs patrons about big wins, new games, and other exciting things.
- Cartloads of safe and reputable banking methods, such as credit cards, prepaid cards, e-wallets, bank transfers, and many more.
- Unique promotions that add a cool twist to online casino gambling.
- Free loyalty program that only requires real-money bets.
- Versatile gaming repertoire with titles from different providers.
- Multiple languages (English, German, Swedish, Spanish, Portuguese, Chinese, Finnish, Norwegian, Japanese) and several currencies (British Pound, US Dollar, Euro, Indian Rupee, Mexican Peso, New Zealand Dollar, Polish Zloty, Swedish Krona).
Responsible Gambling
At online-casinos.co.uk we take responsible gaming very seriously so during this Royal Panda review we want to make it clear where Royal Panda stands when it comes to looking after their players. 000Nothing beats the sensation of winning big time, but every gambler knows that you can’t prevent losing every now and then. That’s where Royal Panda’s commitment to responsible gaming comes in as they provide customers with a range of options to control their gambling behaviour, like:
- Limits with regard to deposits, losses, bets and sessions.
- The ability to suspend your account, both temporarily and permanently.
Needless to say, that age verification checks are in place to prevent underage gambling, while Royal Panda’s website also features details regarding problem gambling agencies (e.g. GamCare, Gamble Aware, Gordonhouse). Additionally, you can contact the customer service if you find yourself in a problematic situation or if you’re worried about your gambling behaviour.
Royal Panda Mobile & App
The casino world is going mobile. They’re only following the inevitable path that the whole world is going down. The mobile internet is the continuing next great wave of the internet, after the first shock, web 2.0, and the arrival of universal high-speed broadband.
It’s great for the players. Mobile and tablet devices are improving in quality all the time. And the speed of your connection continues to improve. Everyone gets a better experience this way.
Royal Panda online casino needed to be in this game.
And they were!
The Royal Panda mobile casino site offered a huge range of games, hundreds of slots and dozens of variants of table games, as well as live games.
Royal Panda Mobile casino was also a sports betting firm, and there’s no better use for a mobile and a gambling site than sitting down the pub watching the game and getting the latest, best odds on the next goal scorer.
Royal Panda’s core business was slots though, and players could play those online in a great quality mobile website.
Royal Panda mobile casino did not have a downloadable app. Instead, players just used a browser (on iOS or Android phone) to go to the site and play on a responsive mobile site.
That’s a positive in a number of ways. Apps on your home screen make you less likely to browse around and look at new sites.
If players liked Royal Panda mobile casino, they could add it to favourites and get there fast enough, but they didn’t need to download anything via the online stores or sign any agreements. They also didn’t have the security and permissions issues of adding an app to a phone.
With a mobile site from Royal Panda, players still got the great look and feel of Royal Panda with their customer service, innovative promotions and huge selection of games.
The Verdict
After playing a while in Royal Panda’s online casino, it was fair to say that they offered a tremendous gaming platform. The site had exclusive promotions, a wealth of online casino games, mobile and live play, and sports betting too. Therefore, it was easy to understand why Royal Panda became such a big hit amongst gambling fans from all over the world. However, Royal Panda is currently not accepting players from the UK, so this review should now be treated as a historical UK-facing review rather than a current recommendation.
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